Quick Facts About Top Nails
Strengths:
1. Excellent service from Tim for 18 years: One of the comments mentions that the customer has been going to Tim for 18 years and always receives great nails. This indicates that Top Nails has consistent and skilled nail technicians who provide high-quality services.
2. Positive customer service experience with Jenny: Another comment praises Jenny for her great customer service. This suggests that the staff at Top Nails, specifically Jenny, prioritize good customer service, creating a welcoming and friendly atmosphere for clients.
3. Satisfactory experiences on multiple visits: One customer states that they have been satisfied every time they visited Top Nails and plan to return soon. This indicates that the salon consistently meets or exceeds customer expectations, resulting in repeat business.
4. Relaxing pedicure experience: A customer mentions their love for the pedicure with masks and massage, describing it as relaxing. This suggests that Top Nails provides a spa-like experience for pedicures, focusing on customer comfort and relaxation.
Weaknesses:
1. Inconsistency in service quality: One comment mentions a bad experience with the clear coat application, trimming, and filing of the toenails. This highlights the inconsistency in service quality, indicating that not all nail technicians at Top Nails may be equally skilled or attentive to detail.
2. Rushed and subpar manicure experience: One customer expresses disappointment with the rushed and subpar manicure experience. They mention that their nails turned out stubby and lumpy despite paying a significant amount of money. This weakness suggests that Top Nails may prioritize speed over quality, resulting in unsatisfactory results for some customers.
3. Unfriendly or irritated staff: One comment describes a negative interaction with a pedicurist who appeared irritated and made the customer feel uncomfortable. This indicates a lack of professionalism and empathy on the part of the staff, contrasting with the positive customer service experience mentioned earlier.
4. Lack of attention to customer preferences: The same customer who experienced an unfriendly staff member also mentions that the pedicurist did not inquire about the customer's preferred treatment or provide any included treatments. This suggests that there may be a lack of communication and attention to detail when it comes to meeting customer preferences at Top Nails.
5. Lack of customer demand and recommendations: One customer notices that there are no other customers during their visit and concludes that this indicates a lack of quality. Additionally, they state that they will not recommend the salon or return. This comment suggests that Top Nails may be struggling to attract and retain customers due to perceived shortcomings in their services.
In conclusion, Top Nails has strengths in terms of long-standing relationships with satisfied customers, positive customer service experiences, and a relaxing pedicure offering. However, the salon has weaknesses related to inconsistency in service quality, rushed and subpar experiences, unfriendly staff, lack of attention to customer preferences, and a perceived lack of customer demand and recommendations. Addressing these weaknesses could help Top Nails improve its overall reputation and attract more satisfied customers.
Best iLab Reviews
Have been going to Tim for 18 years, always great nails. No lifting, breaking etc.
I thought they could of done a better job, that was the fastest pedicure I’ve gotten. The clear coat she put on my toe nails is coming off (chipping off)and it isn’t shiny (looks dull), horrible job on the clear coat, she also did a bad job on trimming my toe nails and didn’t even file them. probably won’t be going back.
Love Jenny!! She is the sweetest and has great customer service
Went in for a fill and the lady who did my nails left them super uneven you can tell where my fill starts I mean they got me in fairly quick there's a lot of nail techs there but she didnt do such a great job ....
I just went and got a pedicure and a full set. my toes came out cute, I guess...
But my nails are awful! $70 dollars later and I have stubby lumpy nails????????
Been here a few times. I was satisfied every time. I will be going back soon. I just love the pedicure with the masks and massage. It's so relaxing.
The lady doing my pedicure seemed very irritated, I'm a stroke survivor which means the right side of my body is weaker than the left, I let her know this before sitting down and she seemed ok with it. During the pedicure my leg would slip a little bit and move, she would huff and puff over this. She didn't even ask me what included treatment I wanted or do any. All the other employees were very friendly.
If I could give zero stars I would!!!!!! Worst pedicure and manicure I have ever had. They rush you in and rush you out. There were no customers that should of been a hint. I will never recommend this place and will never go back!!!!
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Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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